Last updated: June 04, 2026
If a customer cancels an order without a valid reason, fails to pick up the order, is unable to reach the store, or cancels with the intention of buying from a cheaper alternative elsewhere, the advance order payment (e.g., 10% of the total order value, up to a maximum of ₹50) will not be fully refunded to the customer. In these scenarios, this advance payment is forfeited by the customer and will be split (60% / 40%) between the seller and the platform to compensate for the lost time and inventory holding.
We maintain strict quality control over our sellers. If a seller intentionally cancels an order to take unfair advantage of the system, fails to prepare the order, or is unable to fulfill the request, the seller will not receive any portion of the payment. In this scenario, the customer is protected and will receive a 100% full refund of their payment directly back to their original payment method.
If you are eligible for a refund due to a seller cancellation, platform error, or defective items, you must raise a refund request through our support contact number within 24 hours of the order placement time.
Once your refund request is verified and approved by our team, it will take exactly 5 to 7 business days for the refund amount to be successfully credited back to your original payment method (Credit Card, Debit Card, UPI, or Bank Account).
We do not offer shipping or delivery services. All orders placed on our platform are for self-pickup only. Customers are required to manually go to the seller's store and collect their order.
No returns/ exchanges are entertained as it is a perishable products.